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Maintenance & Support
We provide comprehensive support and maintenance services for existing applications, thereby enabling our clients to focus on their core business as well as helping them leverage technology rather than just manage it. Our services in this space include:
Technical documentation:
We can create technical documentation with end-to-end traceability for any existing application. We do so by understanding the application, interacting with stakeholders and subject matter experts as well as reverse engineering the application. Once the documents are in place, understanding the application and maintaining it becomes considerably simpler
Application Maintenance:
The services provided include bug fixing, minor enhancements, and troubleshooting support for clients. These services ensure application issues are rapidly handled thus minimizing production downtime exigencies. Our services include
Application Re-engineering:
Advances in technology need to be managed in a systematic and planned manner to avoid pitfalls of obsolescence, application rigidity, upgradeability and integration issues. We provide a comprehensive set of re-engineering services covering re-architecting applications enabling them to be web-facing, porting application across platforms and performance tuning. These services ensure clients leverage existing IT investments by extending their life and future-proofing them.
Application Monitoring and Management:
In order to ensure smooth performance in critical production environments, applications need to be monitored closely, problems identified before they make an impact and rapid response enabled in case of critical downtimes. We provide a comprehensive set of services from troubleshooting, to problem management, to release management to change management services.
Help Desk Services:
Whether part-day or 24/7 support, we can provide complete helpdesk services for clients. These services typically go in tandem with our services above to cover the entire gamut of client requirements on support. Our dedicated support team provides round-the-clock support, application continuity and help desk management with a high-level of Standard Maintenance Procedures (SMP), Procedural Manuals and infrastructure, which ensures maximum application uptime.
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